Contact us
Heartspota Customer Care
Contact Us
If you have questions about our fragrances, scent notes, fragrance selection, orders, shipping, returns, or after-sales service, please feel free to contact us.
Company Information
Heartspota
Operated by Xiamen Gejiao Network Technology Co., Ltd.
Brand Heartspota
Owner Zheng Shaocheng
Company Xiamen Gejiao Network Technology Co., Ltd.
Official Website heartspota.com
Business Address Room 503, No. 112, Linhou She, Huli District, Xiamen City
Customer Care Email service@heartspota.com
Direct Contact
Heartspota Customer Care
For product questions, fragrance guidance, order support, delivery questions, returns, or after-sales assistance, contact our Customer Care team by email.
service@heartspota.com
01 Product Support
Fragrance & Product Information
Contact us if you would like more information about Heartspota fragrances or individual product details.
Fragrance Support
Questions about our Eau de Parfum collections, fragrance families, top, heart and base notes, scent characteristics, bottle sizes, recommended occasions, and other fragrance-related information.
Product Information
Questions about fragrance notes, scent families, bottle sizes, ingredients, application, storage, care, and other product details.
02 Fragrance Selection
Choosing Your Fragrance
If you are unsure which fragrance may suit your preferences, you can contact us with the types of scents you usually enjoy.
Whether you prefer fresh, aquatic, floral, fruity, woody, aromatic, amber, vanilla, or other fragrance styles, our Customer Care team can provide relevant product information to help you explore the Heartspota collection.
03 Orders & Shipping
Order & Delivery Support
Order Support
For questions regarding your order status, order details, purchased products, order changes, cancellations, or other purchase-related matters, please contact our Customer Care team.
Shipping & Delivery
For questions about delivery status, estimated shipping times, tracking information, or other transportation-related matters, please contact us with your order details.
Once an order has been dispatched, available tracking information will be provided according to the applicable shipping method.
04 Damaged Items
Damaged, Leaking or Incorrect Items
If your fragrance arrives damaged, leaking, incomplete, defective, or different from the product you ordered, please contact us as soon as possible.
Where applicable, please provide clear photographs of the fragrance bottle, packaging, shipping package, and affected area so our team can review the issue.
05 Returns & Refunds
Return Support
For questions about return eligibility, return procedures, refunds, or other after-sales matters, please contact Heartspota Customer Care.
Return eligibility may depend on the product condition and the circumstances of the request. Please review our Return Policy for complete information.
Contact us before returning a product.
Do not send returns directly to the business address unless specifically instructed by our Customer Care team.
Do not send returns directly to the business address unless specifically instructed by our Customer Care team.
For hygiene, safety, and product-condition reasons, fragrance products that have been opened, used, altered, or damaged after delivery may be subject to different return conditions.
06 Order Support
Help Us Review Your Request Faster
For questions about an existing order, please provide the following information when contacting us:
01 Order number
02 Product name
03 Brief description of your request or issue
04 Relevant photos or videos, if applicable
Providing these details can help our Customer Care team review and respond to your request more efficiently.
07 Fragrance Guidance
Choosing the Right Fragrance
If you would like help understanding or comparing fragrances, please include:
Fragrance or product name
Preferred scent family
Notes you usually enjoy
Notes you prefer to avoid
Preferred fragrance style
Intended occasion
Preferred season, if applicable
This information can help us provide more relevant product information based on the fragrances available in our collection.
HEARTSPOTA
Clear Support From Fragrance Selection to After-Sales
From exploring fresh, floral, fruity, aquatic, woody, amber, and other fragrance styles to questions about scent notes, orders, shipping, returns, or after-sales service, we aim to provide clear and practical support throughout your Heartspota shopping experience.