Return policy
Return Policy
Heartspota accepts eligible return requests within 30 days of delivery. This policy explains return eligibility, damaged or incorrect items, exchanges, and how approved refunds are processed.
This Return Policy is provided by Xiamen Gejiao Network Technology Co., Ltd., operating as Heartspota.
Returns Accepted Within 30 Days
Heartspota accepts eligible return requests within 30 days of delivery.
To qualify for a return, the product must be in its original condition — unused, unaltered, and in the same condition in which it was received, including the original packaging and any accompanying accessories or materials.
A valid proof of purchase is required for all return requests.
How to Request a Return
Before returning a product, please contact Heartspota Customer Care at service@heartspota.com .
Please include your order number, the product involved, and a brief description of the reason for your return. Photos or videos may be requested where applicable.
If your return request is approved, our Customer Care team will provide return authorization and the appropriate return instructions.
Damaged, Leaking, Defective or Incorrect Items
Please inspect your Heartspota order as soon as possible after delivery.
If your fragrance arrives damaged, leaking, defective, incomplete, incorrect, or materially different from the product ordered, please contact our Customer Care team as soon as possible.
Where applicable, please provide your order number and clear photographs or videos showing the fragrance bottle, packaging, shipping package, and affected area.
After reviewing the information provided, we will determine the appropriate resolution in accordance with this policy.
Items That May Not Be Eligible for Return
Certain products or circumstances may not qualify for return, including but not limited to:
- Fragrance products that have been substantially used
- Products altered or damaged after delivery
- Products returned without required original packaging where the packaging is necessary to verify condition
- Personal care or hygiene-related products where return restrictions apply
- Custom-made or personalized items
- Perishable or consumable goods where applicable
- Hazardous materials, flammable liquids, or gases where return shipment is restricted
- Original shipping charges unless otherwise required by applicable law or expressly stated
- Sale or clearance products where clearly identified as final sale
- Gift cards
- Other exclusions permitted by applicable law
If you are unsure whether your Heartspota product is eligible for return, please contact us before sending the product back.
Exchanges
If you would like to request a different Heartspota fragrance or product, please contact our Customer Care team before returning your original order.
Depending on the circumstances, we may recommend returning the eligible item in accordance with this policy and placing a new order for the preferred product.
How Refunds Are Processed
Once an authorized return is received, it will be reviewed before the applicable refund is processed.
Once your return is received and inspected, we will determine whether the refund request meets the applicable return conditions.
If approved, the applicable refund will generally be issued to the original payment method used for the purchase.
Your bank, card issuer, or payment provider may require additional processing time before the refunded funds appear in your account.
Questions About a Return?
Contact Heartspota Customer Care for questions regarding return eligibility, return instructions, damaged or leaking fragrances, exchanges, or refunds.