Shipping policy
Shipping Policy
At Heartspota, we believe shipping is part of the product experience. This policy explains how orders are processed, shipped, tracked, and supported from purchase through delivery.
Processing & Shipping Cost
All Heartspota orders are prepared with care before shipment. Orders typically require 5–10 business days for confirmation, quality checks, and packing.
During holidays, promotional periods, or other high-volume periods, processing may take up to 10 business days.
Estimated Transit Time
Delivery times vary depending on the destination, local carrier operations, customs procedures where applicable, and other circumstances outside our direct control.
Track Your Order
Once your order has been dispatched, a shipping confirmation email containing available tracking information will be sent to the email address provided with your order.
You may use your tracking number to follow your shipment at 17track.net .
Your order leaves our fulfillment process and enters the carrier network.
Please allow approximately 1–3 business days for tracking updates to appear.
Use the tracking number to follow available shipment updates through delivery.
A lack of immediate tracking updates does not necessarily indicate a shipping delay. Your package may still be moving through the carrier network before the next scan appears.
If tracking has not updated for an extended period or your package appears to be lost, please contact service@heartspota.com with your order number.
Contact Us Within 12 Hours
Orders move into processing promptly to help maintain the expected fulfillment schedule.
Once an order has entered processing or shipment, we may be unable to accommodate modification or cancellation requests.
Damaged or Delivery-Related Issues
Please inspect your order as soon as possible after delivery.
If an item arrives damaged, please contact our Customer Care team within 72 hours of delivery and provide your order number together with clear photos of the item and, where relevant, the packaging.
Once the issue has been reviewed and confirmed, we will provide an appropriate solution in accordance with our applicable policies.
About the Policy Provider
This Shipping Policy is provided for Heartspota and heartspota.com.
Questions About Your Shipment?
Contact our Customer Care team for questions regarding order changes, shipment tracking, delivery timelines, damaged items, or other shipping-related concerns.